For many parents a diaper bag is an everyday essential. When a father of twins was asked to leave his behind at a national shopping chain in Springfield, he vowed never to go back. Kirk Reisner says his complaint and KSPR’s calls caused some quick changes at Sam's Club.

Reisner says taking care of his 10-month-old twins Calvin and Dori can get expensive. "We go through about 450 diapers a month,” Reisner says. “When you say it out loud that makes it more painful." The family uses two double size cans of formula a week. They also buy fresh produce in bulk to make their own baby food. The family's favorite place to shop was Sam's Club. Until they say a little black diaper bag almost changed that option.

"When we went in they told us we couldn't bring in a diaper bag," Reisner says. He says the company offered to check in the diaper bag similar to a coat check. He was asked to come back and pick it up after he finished shopping. "I asked to see a manager and he told me it was a new store policy and that all stores were going to that," Reisner says. As Reisner shopped he says he got more frustrated because he didn’t have back ups for his babies. "As you can see, it’s hard to take care of twins, without extra diapers, bottles and a change of clothes," Reisner says as he holds his twins in both arms. "If it’s not convenient, it won't work for us."

Reisner says he emailed Sam's Club's corporate office to get his membership fee money back. He also called KSPR. KSPR called the corporate office, but before we or Reisner heard back, representatives came to his business to solicit memberships for the company’s second and newest Springfield store. Reisner says he told the representatives his complaint, and they made phone calls of their own. "They said that was not going to be their policy at the new store or the policy at the old store," Reisner says.

KSPR called the corporate office, too. "It's not our policy to check bags as customers enter or leave the club. We have worked with the club to correct the issue and have reached out to the member directly." Wal-Mart Corporate communications spokesperson Kelly Cheeseman says in a written statement.

To double check if the father of twins' dilemma was over, KSPR sent a dad, a diaper bag and a baby back to the same store. They were allowed to shop with their diaper bag, without checking in. "I think it was something they tried, and they did not get very positive feedback," Reisner says. After KSPR’s interview with Reisner, he says the store manager of the Sam's Club location called him to personally apologize.