(Branson, Mo.) -- An Ozarks mother wants an apology from Branson Public Schools. Jennifer Adams says her son, Austin Givens, fell down on the playground at Branson East Elementary and blacked out.

Her son complained, but Adams says the school refused to send him home or call her.

Adams didn't get the greeting she expected Monday when her 10-year-old son got home from school.

"He walked straight from the school bus, walked right there and went down on all fours and said, 'Mommy, I hit my head on the concrete at school. They wouldn't let me call you,'" says Adams.

Then, she says, he blacked out.

"I puked on the floor right here, and then upstairs, and then I had to go to the doctor," says Austin.

"I was thinking my kid was gonna friggin' die. I mean, the look of him, and the eyes rolling back in his head the way it was. I've never seen anything more terrifying in my life," says Adams.

It's the result, Adams says, of a playground injury that morning.

"I just tripped with my shoe-laces, you know." Austin says he tripped, and hit his head. He says it felt like "someone biting me on the head."

He says he was unconscious on the playground for 10 seconds. When he woke up, he says the school nurse gave him an ice pack and sent him back to class.

"They should have done something. They should have called an ambulance," says Adams.

It wasn't until Austin blacked out after school, that he went to the hospital. He had a concussion.

"Anything regarding a head injury, they should have called a medical professional," says Adams.

Adams says the school didn't contact her until she complained.

"They're just like, 'Oh, we'll follow up with you. we'll follow up with you...' just blowing me off," says Adams.

The school refused to go on camera for the story, but released the following statement:

"Student safety is our utmost priority at the Branson School District. In reviewing the situation, we feel the student in question received appropriate treatment and proper protocol was followed by our school personnel.

The information provided KSPR by the parent does not correlate with the information the school district has on file regarding this incident.

We will continually work with the family - as we do with all our families - to ensure the safety and welfare of all of our students."

Adams is just hoping that 'protocol' includes contacting the parent.

"What if this happens to another kid and another parent isn't contacted? It's ridiculous," says Adams.

Adams is now talking to attorneys, but says she isn't looking to sue. She just wants an official apology from the school.

Contact: dmagditch@kspr.com